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Frequently Asked Questions
Welcome to 4-Skateboards.com's FAQ
page!
Below you will find a list of the most frequently asked questions we
get. It's highly likely that any question you have is answered
here, so please check this out before
asking any questions via email. All you have to do is
click on a question to get the answer.
Thanks, we appreciate your co-operation!
The Customer Service Team
4-Skateboards.com
Please Note: 4-Skateboards.com accepts orders to US destinations
and paid for by credit cards issued by US Banks ONLY.
How do I order?
Ordering via our online Skate Shop is actually very easy. Here's
all you have to do:
There are only three steps to placing any order. They are:
- Gather the items you want.
- Create an account.
- Submit your order.
Below are the step by step details.
Gather the Items You Want:
- Browse our online Skate Shop by clicking on any item on our
Categories Menu at the upper left of any page.
- On each page of our Skate Shop you will find a list of
manufacturers or products.
- Click a manufacturer name to see the list of their products we
offer.
- Click an item name or image to get more details on it, or you may
click the Buy Now button to put it directly into your shopping cart.
- From an individual Product Screen, click the Add to Cart button
to select that product for your order.
- On the What's In My Cart? Screen you can change the quantity of
any item. Simply highlight the quantity number, then type in the
quantity you want.
- Click the Update button if you have changed any quantities.
- To remove an item check the box to the left of the image, then
click Update.
- From the What's In My Cart? screen you can click the Continue
button to select more products for your order, or,
- To continue the order process click the Checkout button.
Create an
Account:
- The next screen is the Welcome, Please Sign In page. For
the purpose of these instructions, we assume that you are a new
customer.
- Click Continue under New Customer.
- The next screen is the My Account Information page. Please
fill in all the blanks, being sure that all is correct.
- IMPORTANT! To assure rapid processing or your order, your
address must match the billing address of your credit card.
Please call the phone number on the back of your credit card and make
sure that your card's issuing bank has your current address on file.
- The email address is VERY IMPORTANT! Please make sure you
use one that is checked regulary and is never full. All
correspondance regarding your order will be sent to this address.
You will also use this address to sign in to your account.
- Check the Newsletter box if you would like to receive occasional
updates on new products or features.
- Choose your password and remember they are case sensitive.
Use at least 6 characters. Make sure to choose something you will
remember, and make sure you write it down.
- When you are sure that the My Account Information form is filled
in correctly, click Continue at the bottom of the page.
- The next screen will let you know if your account was
created. If it was not, follow the instructions on the screen and
try again. If you are unable to create an account, please contact
us through our Contact Us page.
- If your account was created successfully, click the Checkout link
on the upper right corner of the screen.
- The next screen is the Delivery Information screen. Here
you will find all available shipping options for your order. If
you are shipping to the same address as your billing address, click
continue and skip the next two steps.
- If you wish to send your order to an address other than your
billing address, click Change Address. Please keep in mind that
shipping to an address other than your billing address, will slow the
processing of your order. We are required to independently verify
that the card holder was the person that actually placed the order,
before shipping the order. TO ASSURE THE QUICKEST PROCESSING OF
YOUR ORDER, HAVE YOUR ORDER SHIPPED TO YOUR BILLING ADDRESS.
- After clicking Change Address, fill in the form with the address
you wish to have your order shipped to, then click Continue.
- From the list of avaliable shipping methods, click the one you
want to use. The shipping/handling charge is to the right.
Then click Continue.
- Please Note: Post Office Boxes, APO/FPO and US Territories
are shipped to via the US Postal Service only. UPS is unable to
deliver to these addresses.
- The next screen is the Payment Information Page.
4-Skateboards.com uses Authorize.net for acceptance of Visa, MasterCard
and Discover cards. On your invoice Authorize.net will show as
the payment method. Fill in your credit card information.
When you are sure that all your credit card information is correct,
click Continue.
Submit Your Order
- The next screen is the Order Confirmation page. Please
check it again for accuracy. When you are sure that all
information is correct, click Continue to place your order.
- The next screen will show whether or not your order was
successful. After an order has been successfully placed, you many
click the My Account link on the top right corner of any page to check
status. It will show Pending, Processing or Shipped.. You
may return at any time, sign in, and check status. A full history
of your successful orders will be kept on file. Most orders ship
in 1 to 3 business days. UPS Ground delivery time is 1 to 5
business days depending on how far you are from Oceanside, CA.
You should allow 1 to 2 weeks for delivery of UPS Ground
shipments.
- If your order did not complete sucessfully, go back and check the
expiration date that was submitted. If there was no error, please
call the customer service number on the back of your credit card.
Feel free to resubmit your order using a different credt card.
How much is
shipping and handling?
Shipping and handling is determined by the weight of your order and the
distance it has to travel. We ship via UPS Ground Service to all
50 States and via U.S. Postal Service Priority Mail to all 50 States,
PO Boxes and APO/FPOs. You can find out what the shipping and
handling charge will be by going through the order process on our Web
Site, but not actually placing the order.
Once you have created an account, there are only three steps to
determining what your shipping and handling charge will be.
- Sign in to your account.
- Gather the items you want.
- Look up the shipping and handling charge.
Below are the step by step details.
Sign in to your account
- Click the My Account link on the upper right corner of any page
on our site.
- Enter the email address and password you used when you created
your account and click Sign In.
Gather the Items You Want:
- Browse our online Skate Shop by clicking on any item on our
Categories Menu at the upper left of any page.
- On each page of our Skate Shop you will find a list of
manufacturers or products.
- Click a manufacturer name to see the list of their products we
offer.
- Click an item name or image to get more details on it, or you may
click the Buy Now button to put it directly into your shopping cart.
- From an individual Product Screen, click the Add to Cart button
to select that product for your order.
- On the What's In My Cart? Screen you can change the quantity of
any item. Simply highlight the quantity number, then type in the
quantity you want.
- Click the Update button if you have changed any quantities.
- To remove an item check the box to the left of the image, then
click Update.
- From the What's In My Cart? screen you can click the
Continue button to select more products for your order, or,
- To continue the order process click the Checkout button.
Look Up Your Shipping and Handling Charge
- From the list of avaliable shipping methods, click the one you
want to use. The shipping/handling charge is to the right.
That's all there is to it!
How long will it
take for my order to arrive?
Most orders ship in 1 to 3 business days. UPS Ground delivery
time is 1 to 5 business days depending on how far you are from
Oceanside, CA. You should allow 1 to 2 weeks for delivery of UPS
Ground shipments. Please make sure that the email address you give us is correct and complete, so we
can reach you if necessary.
Do your decks
come with griptape?
If you wish to include griptape with your deck order, you may select
from several options listed at the bottom of each deck's product
page. Prices for griptape range from $1.50 to $4.00 when included
with your deck purchase.
What size deck
should I buy?
We offer decks in a variety of widths and lengths. The size that
you buy is personal preference, however, the size of the skater should
be taken into account. A larger person can handle a wider
board. We offer deck widths starting at 7.5" and going up to
8.375". Our blanks come in 7.75", 8.0" and 8.25". If
you're not sure, a safe bet is 7.75". It's a size that anybody
can handle, and most are comfortable with. Lengths vary between
31.0" and 32.0", and we've found that any length in that range works
well for any size skater. We also carry a couple of decks in the
29" range for younger kids. Long boards are a different
animal. They are much longer and wider, as big as 9" or 10" wide
and as long as 47". Tricks are not what long boarders are
after. The smooth fast ride is what they want, and the extra size
gives them that. If that's what you're looking for, bigger is
better.
What size
trucks should I buy?
Trucks are sized in inches and millimeters, and the size refers to the
width of the "hanger". The hanger is the part of the truck that
holds the axle. The width of the axle itself is what you need to
know to match it up to your deck. The following chart will help
you determine the correct size to buy. Truck sizes listed are the
maximum recommended size (in yellow) for a given deck width.
It's OK to use a narrower truck than deck, but try to stay with in a
quarter of an inch.
Trucks any wider than those listed are designed for long
boarding. If you are still not sure what size to get, a 5.0 or
126/129 works well with most decks.
What size
wheels should I buy?
Wheel diameters are measured in millimeters. Sizes normally range
from 50 mm to 62 mm for street skating. Larger, and softer wheels
are used for long boards and range in size from 65 mm to 75 mm.
The larger the wheel, the higher the profile of the truck needs to be,
otherwise you risk "wheel bite" on sharp turns. Low profile
trucks are good with wheels up to 54 mm in diameter. Anything larger
than that requires that you add riser pads, or you need to go to a
higher profile truck. Wheel size is really personal preference,
but there is one thing that you need to be aware of. The larger
the wheel the faster you can go. If you're still not sure what
size wheel to get, the safe bet is 54 mm. It's the most commonly
used wheel size in skating.
How do I know
that the bearings I buy will fit the wheels I buy?
Bearing size is standard in skating, so all skate bearings fit all
skate wheels. They are called 608 precision bearings and are
rated in ABEC. ABEC stands for Annular Bearing Engineers'
Committee. This committee works to determine the standards for bearings
for the Anti-Friction Bearing Manufacturers Association (AFBMA).
All 608 precision bearings are rated at least ABEC 1. The higher
the rating a bearing gets the tighter the tolerances are. In
other words the closer the fit. The bottom line is the higher the
ABEC rating the smoother the ride for a skater, however the ABEC rating
has nothing to do with the QUALITY of the bearing. Cheap bearings
are generally made of a lower grade of steel, which means they just
won't last as long. The inexpensive bearings that we sell have
been tested by us, and we have found that they hold up very well.
Of course the brand names like Quickies, which are made specifically
for skating, hold up better.
What do I need
to build a complete skateboard?
A complete skateboard consists of a minimum of 6 components. They
are:
- A Deck
- A Set of Two Trucks
- A Set of Four Wheels
- A Set of Eight Bearings
- A Sheet of Griptape
- A Mounting Hardware Kit
If you are using larger wheels, 56 mm or bigger, you may also want to
add a Set of Riser Pads. In addition, no skater should be without
a good Skate Tool. And they're really handy if you're going to
assemble your own skateboard.
Who is
4-Skateboards.com?
4-skateboards.com is located in Oceanside, CA. We have been open
October of 1998 and opened because we thought the price of
skateboarding was just too high. We offer the lowest prices
possible on skateboard products and accessories via the Internet.
Our approach is to save the skater money by keeping our costs low and
passing on the savings.
Can I order by
mail or fax?
Sorry, we do not accept orders by mail or fax. This is because we
keep an electronic perpetual inventory, and mail or fax orders could
not be accepted with any certainty that an item would be in stock at
the time we received the order.
Do you
ship internationally?
At this time we ship to the United States, US Territories, and US
Military installations only.
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